ThePlanet Hosting Is Driving Me Crazy

So we have tons of server with theplanet.com. The Planet is one of the biggest webhosting facilities there is. A couple weeks ago we ordered a full cabinet rack with 3 servers signed contracts and all that. They tell us off the bat that Debian is not supported with the onboard raid card so we have to buy this extra card for every box... well whatever we said ok lets do it. Anyway the last few days have been hell trying to get any status updates and today come to find out not only did they *forget* to add hard drives to the boxs that we paid for but they are not even using the raid cards we had to pay extra for.... Also they keep talking about Debian being unsupported and how its "non standard" and how its the whole reason its taken so long to get our servers working. However the servers just got there monday and according to the ticket it took less then 3 hours to install Debian so how is that the main issue? Its so super fricking annoying. Anyway theplanet is no longer on my recommended page.