Lincoln Nebraska Verizon Store Clusterfsck

So after much deliberation I decided to keep the Verizon Motorola made Android Droid phone. Its been 35 days since I went to Best Buy and purchased the device and switched from the iPhone on ATT. The Verizon network is great. In my life I have had about every possible cell phone carrier and I from my experiences the Verizon network is by far the best coverage and speed wise. When I first purchased the device from Best Buy they had no home chargers in stock. They told me to goto the Verizon store. I went to the Verizon store and picked up 2. One for home and one for my backpack I always travel with. Like 50 bucks or so for the 2. I never used them much cause I almost always plug my phone into my computer to charge it when traveling (I have traveled a ton since I got the Droid). Weird things happen when I try to use the home charges. The device becomes completely unusable and starts to take on a life of its own.... It browses websites, plays games, music and even txt messages random contacts. The problem really got bad while I was in Denver last week. One night my Droid decided to text one of my friends every 10 minutes from 1am until 8am... ya... Besides that... I have run into the notorious problem of the battery door becoming loose and falling off all the time... to the point I lost the back to the phone =(. Awesome huh? So today I went to the all new Verizon store that just opened like last week. Its so new they didn't even notice the screw up on the door that reads they are open 11pm to 6pm on Sundays (see picture above). I explain to the guy that my phone gets a mind of its own when I plug it into the wall and starts browsing the web and texting my friends. I even brought my home charger that I bought from the other Verizon store to show him what happens. He immediately admits its a serious issue and takes it in the "back room" for further analysis. While he was away I was checking out the Droid Eris phone. Looks pretty good little smaller screen then the Motorola droid but with no keyboard (that I don't use anyway) it weighs about 2/3rds less and has a lot more ergonomic feel then the Moto Droid. Thinking I might give this one a shot. Especially for the $99-$169 price range. Now I had other things to do today besides hang out at the Verizon store all day so after 45 minutes of not seeing the guy I asked if someone could please go to the "back room" and see whats up with my phone. They came back and said he was updating the phone and would be right out. Couple mins later he came out and said he updated the phone to the newest version (which it already was) but the problem still exists and it must be the generic 3rd party home charger I am using. I remind him that I purchased the charger from the Verizon store up the street and he said, "well, thats not a real Verizon store its a authorized retailer".... umm ok. Looking quickly at my phone I realize its completely wiped. No music, no applications (I wrote a lot of custom ones), no pictures and no contacts on the device. He wiped everything. I look at him and im like dude why did you wipe everything... especially without telling me you were about to. Hes like I just upgraded it and you can restore everything by logging into your google account. Im like no you dumb dipshit logging into my Google account will only restore my contacts. None of the custom appilcations, pictures, or music will be restored. he was like ohhh my bad. I ask to talk to a manager. I have been at the Lincoln Verizon store for over an hour now. The manager comes out and I introduce myself. I tell her I am a local business owner who a month ago decided to switch from my iPhone and AT&T to the droid and since then have had problems with these home chargers I got at the other Verizon store. I tell her I want to swap my moto droid for an eris. She tells me not only can she not do that since I am 10 days past my initial 30 days, but I would have to purchase the phone for $600.00. GTFO. Eventually I a tleast convince her to swap out my droid for another droid see as how I've been using a charger Verizon sold me (even if it wasn't a "real verizon store") since it has apparently done permanent damage to the phone. At first she agrees but then after finding out I purchased it at Best Buy she tells me there is nothing she can do for me and I would have to suss that out with Best Buy. She tells me I should always buy from an official Verizon store and never from Best Buy or an "Authorized Retailer". That's awesome. Especially since this "official store" did not exist until a week ago. So now I am going to Mexico this week with a Droid phone that randomly wigs out and has no cover over the batter door, no applications, pictures, or music. That's hot. I miss my iPhone.